SOLAR VM Damage Policy
Overview
Solar VM is committed to providing high-quality renewable energy solutions. While we take every precaution to ensure the durability and performance of our products and installations, this policy outlines the terms and conditions for handling damage incidents related to our products and services.
Types of Damage Covered
Solar VM’s damage policy covers the following types of damages under specified conditions:
- Manufacturing defects in solar panels, inverters, and related components.
- Installation-related damages caused by Solar VM or its authorized representatives.
- Performance issues due to material defects or workmanship errors.
Exclusions
The following are not covered under this damage policy:
- Damage caused by unauthorized modifications or repairs.
- Damage resulting from natural disasters, extreme weather, or force majeure events.
- Damage due to negligence, misuse, or improper maintenance by the user.
- Cosmetic damage that does not affect product performance.
- Incidental or consequential damages, including but not limited to loss of revenue or energy production.
Reporting Damage
If you discover damage to your Solar VM product or installation, please report it promptly by following these steps:
- Contact Solar VM within 7 days of discovering the damage via email at info@vm-solar.com or call us at +359 88 78 66266.
- Provide detailed information, including the nature of the damage, product details, and purchase or installation date.
- Attach photos or videos of the damaged product or area for assessment purposes.
Assessment and Resolution
Once a damage report is received, Solar VM will take the following steps:
- Conduct a preliminary assessment based on the information provided.
- Arrange for an on-site inspection, if necessary, by an authorized Solar VM representative.
- Determine whether the damage is covered under this policy.
- Provide a resolution, which may include repair, replacement, or reimbursement, at our sole discretion.
Customer Responsibilities
To ensure the validity of your claim, customers are responsible for:
- Maintaining the product according to the guidelines provided by Solar VM.
- Reporting damages promptly within the specified timeframe.
- Providing accurate and complete information when filing a damage report.
Limitation of Liability
Solar VM’s liability under this policy is limited to the repair or replacement of the affected product or component, at our discretion. Solar VM shall not be held responsible for incidental or consequential damages arising from the use of our products or services.
Updates to This Policy
Solar VM reserves the right to update or modify this damage policy at any time. Changes will be effective upon posting to our website. Your continued use of our products or services signifies your acceptance of the updated terms.
Contact Us
If you have any questions or concerns about this damage policy, please reach out to us:
- Email: info@vm-solar.com
- Phone: +359 88 78 66266
- Address: Park Forum 430, 5657 HB Eindhoven, Netherlands Borovo District, 45 Rodopski Izvor Street Sofia
Thank you for choosing Solar VM. We are dedicated to ensuring your satisfaction and the long-term performance of your renewable energy solutions.
