SOLAR VM Warranty Information
Overview
At Solar VM, we stand by the quality and reliability of our products and services. We provide a comprehensive warranty to ensure that our customers enjoy peace of mind when choosing us for their renewable energy solutions. This document outlines the terms, conditions, and scope of our warranty policy.
Warranty Coverage
Our warranty covers the following:
- Manufacturing defects in solar panels, inverters, and battery systems.
- Material and workmanship issues arising during installation.
- Performance guarantees for energy production within specified thresholds.
This warranty applies only to products and services directly purchased from Solar VM or its authorized distributors.
Warranty Period
Solar VM offers the following warranty periods:
- Solar Panels: Up to 30 years of performance warranty.
- Inverters and Battery Systems: 10 years of manufacturer warranty.
- Installation Workmanship: 5 years of warranty against defects.
Conditions of Warranty
The warranty is subject to the following conditions:
- The product must be used and maintained according to the provided guidelines.
- The warranty is voided if the product is modified, misused, or damaged due to external factors such as accidents, natural disasters, or unauthorized repairs.
- Warranty claims must be submitted with proof of purchase and a detailed description of the issue.
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear of components.
- Damage caused by improper installation not performed by Solar VM.
- Issues resulting from negligence, vandalism, or unauthorized alterations.
How to Make a Warranty Claim
If you experience any issues with your Solar VM product or installation, please follow these steps to make a warranty claim:
- Contact Solar VM via email at info@vm-solar.com or call us at +359 88 78 66266.
- Provide proof of purchase, warranty details, and a description of the issue.
- Our support team will review your claim and guide you through the resolution process.
Limitation of Liability
Solar VM's liability under this warranty is limited to repair, replacement, or refund of the defective product, at our sole discretion. We are not liable for incidental, indirect, or consequential damages arising from the use of our products or services.
Changes to Warranty Policy
Solar VM reserves the right to modify this warranty policy at any time. Updated terms will be posted on our website, and continued use of our products or services signifies your acceptance of the updated warranty policy.
Contact Us
If you have any questions or require assistance with your warranty, please contact us:
- Email: info@vm-solar.com
- Phone: +359 88 78 66266
- Address: Park Forum 430, 5657 HB Eindhoven, Netherlands Borovo District, 45 Rodopski Izvor Street Sofia
Thank you for choosing Solar VM. We are committed to providing you with high-quality renewable energy solutions and exceptional customer service.
